Terms of Service
Agreement between you and [Company legal name] ("Loadara", "we", "us") governing use of the service.
1. Acceptance
By accessing or using Loadara, you agree to these Terms on behalf of yourself and the organization you represent. If you do not agree, do not use the service. You represent that you are authorized to bind your organization.
2. Accounts
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us promptly of any unauthorized use. Accounts are for business use by US-based fleets and their authorized personnel.
3. Acceptable use
- Do not use the service unlawfully or to store data you lack the right to store.
- Do not attempt to access another organization's data or circumvent tenant isolation or security controls.
- Do not disrupt, reverse engineer, or overload the service, or resell it without authorization.
- You are responsible for the accuracy and lawfulness of the data (including driver records) you upload.
4. Subscriptions and fees
Access to paid features requires a subscription. Fees, billing cycles, and plan details are presented at sign-up or in your account settings. Except where required by law, fees are non-refundable. We may change fees on prospective notice.
5. Payment processing (Stripe Connect)
Payments are processed by Stripe. Loadara operates as the platform: fleets connect a Stripe account and receive payments from their own customers directly through Stripe Connect. Loadara does not take custody of those funds, and a platform fee may apply to facilitated transactions. Your use of Stripe is subject to Stripe's applicable terms, and you are responsible for your Stripe account, tax obligations, and the accuracy of amounts you charge your customers.
6. Customer data and ownership
As between the parties, you retain ownership of the data your organization submits. You grant us a limited license to host and process that data to provide the service. Our handling of personal information is described in our Privacy Policy.
7. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LOADARA IS NOT A LEGAL, COMPLIANCE, OR TAX ADVISOR, AND YOU REMAIN RESPONSIBLE FOR YOUR REGULATORY OBLIGATIONS.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOADARA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE [X]-MONTH PERIOD BEFORE THE EVENT GIVING RISE TO THE CLAIM.
9. Termination
You may stop using the service at any time. We may suspend or terminate access for breach of these Terms or to protect the service. Upon termination, provisions that by their nature should survive will survive. Data handling after termination is described in our Data Retention & Deletion Policy.
10. Governing law
These Terms are governed by the laws of the State of [state], without regard to its conflict-of-laws rules.
11. Contact
Questions about these Terms: [privacy contact email].